Customer Support Agent (On-site – Porto)

We're hiring Customer Support Agents to join an international customer service operation supporting telecom products and services. This role is for candidates who enjoy helping people, solving problems, and working in a structured, team-oriented environment. No previous experience is required — full training is provided.

Youll assist customers across multiple channels with topics such as subscriptions, billing inquiries, technical troubleshooting, and general account questions, ensuring a smooth and positive customer experience on every interaction.

How to Apply

Send your CV to [email protected] or Use Application Form

What you'll do

• Handle incoming customer calls and service requests

• Welcome and guide customers with clarity and professionalism

• Provide personalized solutions based on customer needs

• Accurately document interactions using internal systems

• Collaborate with teammates to maintain service quality

Requirements

• Native or C2 level French

• Good communication skills and customer-focused mindset

• Comfortable with rotating schedules (Mon–Sat, 7:00–19:00)

Offer

• Base salary: 930€ x14

• Meal allowance: 9€/day

• Performance bonus (up to 100€ x12)

• Private health insurance after 4 months

• Transportation reimbursement (up to 40€)