Location: Barcelona, Spain (On-site)
Language: Icelandic (C2) + Advanced English
Contract: Temporary | Full-time (38.5h/week)
Schedule: Rotating shifts, Monday–Sunday between 09:00–20:00
Holidays: 27 working days per year

We are looking for Icelandic-speaking Customer Support Advisors to join a multilingual support team serving international travellers and accommodation partners in a fast-paced, service-driven environment.

This role is for individuals who are empathetic, solution-oriented, and enjoy helping people resolve real-world problems through clear communication and structured processes.

Role Overview

• Support customers and accommodation partners via phone and email

• Clarify inquiries related to service, payments, and technical topics

• Mediate between customers and suppliers to reach fair and timely solutions

• Follow internal processes to ensure quality, accuracy, and compliance

• Deliver consistent, professional, and empathetic customer service

Requirements

• C2-level Icelandic and advanced English

• Strong written and verbal communication skills

• Comfortable working with Office 365, CRM systems, and internal tools

• Problem-solving, customer-focused, and solution-driven mindset

• Ability to adapt to changing priorities and processes

• Interest in travel, accommodation, or online booking platforms

• Experience in customer service or contact centre roles is an advantage

Preferred Skills

• Process improvement and quality mindset

• Collaboration and teamwork

• Emotional intelligence and resilience

• Critical thinking and solution orientation

• Openness to learning and professional growth

Whats Offered

• Temporary full-time contract (38.5h/week)

• 3 weeks of paid initial training and continuous coaching

• Multicultural, international working environment

• Modern offices, well connected by public transport

• Employee engagement and wellness programs

• Career development opportunities within a growing department