Porto, Portugal | On-site

Were hiring German-speaking Customer Service Representatives to join an international support team in Porto. This is a full-time, on-site role with a 24/7 rotational schedule.

Role Overview

• Provide high-quality customer support via multiple channels

• Resolve inquiries efficiently while maintaining service standards

• Work in a fast-paced, international environment

• Collaborate with a diverse, multilingual team

Ideal Candidate

• Comfortable with shift-based, 24/7 environments
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ready to work on-site in Porto

Working Schedule

• Monday to Sunday – 24/7 (rotative shifts)

• 2 rotating days off per week

• Night shift (22:00–07:00)

  • Covered occasionally during the month

  • Candidates must be comfortable with full 24/7 rotation

Language Requirements

• German: C1/C2 or Native

• English: C1 (written & spoken)

Compensation & Benefits

• Base salary: 1,100€ × 14 months

• Performance bonus: up to 400€ × 11 months

• Stable contract with long-term opportunity

Relocation & Accommodation Policy (Important)

Relocation from outside Portugal

• Shared apartment room for up to 12 months

• 280€ / month (utilities included)

• Amount deducted directly from payslip

• No flight ticket reimbursement for hires effective from 1 December onwards

Relocation inside Portugal

• Accommodation provided only for Tier 1 languages
  German, Nordics, Dutch

Tier 2 & 3 candidates

• Must already live in Porto

• Applications from other cities cannot be submitted