Location: Lisbon, Portugal (On-site)
Languages: German (C1/C2) + English
Contract: Full-time

RELOCATION ASSISTANCE for EU CITIZENS ACROSS EUROPE

How to Apply

Send your CV to [email protected] or Use Application Form

We are hiring German-Speaking Marketing Customer Support Specialists to support advertisers and digital marketing clients in a structured, service-driven environment. This role combines paid advertising knowledge with strong customer support and problem-solving skills.

Responsibilities

• Support clients with paid advertising campaigns and related inquiries

• Asist with campaign setup, performance questions, and basic troubleshooting
• Provide guidance on social media platforms and digital advertising tools
• Deliver high-quality customer support via phone, email, or chat
• Follow defined processes while meeting quality and productivity KPIs
• Collaborate with internal teams to resolve campaign or technical issues

Requirements

• Experience in paid campaign management (mandatory)
• Degree in Marketing or a related field
• Hands-on experience in Digital Marketing

• Experience in a Contact Centre or service program for an Advertising Tech company
• Strong understanding of social media platforms and digital advertising fundamentals
• Customer-focused mindset with strong communication skills
• Ability to work independently and as part of a team

Compensation

• Base salary: €1,100 gross × 14 months
• Complexity bonus: €60 × 11 months

Working Hours & Shifts

Initial phase (12-hour coverage):

• Monday–Sunday | 07:00–19:00
• Two shifts:
  • 07:00–16:00
  • 10:00–19:00

Later phase (to be confirmed by the client):

• 24/7 operation, Monday–Sunday
• Rotative shifts
• 2 rotative days off